Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get many of your photocopies more quickly through Electronic Delivery.
  4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Our ILLiad system is tied into UNC Asheville's campus-wide authentication system. Current faculty, staff, and students can use their UNC Asheville Security Account (the same one you use for E-Mail, Moodle, OnePort, and wireless Internet access) to login. If you have forgotten your UNC Asheville password, click here to reset it.

ILLiad also supports some users (e.g. retired faculty) who do not have a UNC Asheville user account. Those users will need to register here and pick a username and password before they login for the first time. For security purposes, we manually approve users not currently enrolled or employed at UNC Asheville before processing their requests. If you fall into this group and have forgotten your password, click here to reset it.

We recommend that you follow good security practice and always choose a password that is difficult to guess. A good rule of thumb is to use at least 8 characters, both upper and lower-case letters, and at least one number and one punctuation mark. Remember, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

If you are current faculty, staff, or student, click here to reset your password.

If you are a Graduate Center student or a retired faculty member, click here to reset your password.

What do the ILLiad Status Definitions mean?

Adapted from the Carnegie Mellon Library Interlibrary Loan web page.

Awaiting Post Receipt Processing
The requested material has arrived but is not yet ready for pickup.

Awaiting Recalled Processing
The lending library has recalled the item and wants it sent back immediately. The user will be notified by email that the item needs to be returned.

Awaiting Renewal OK Processing
The lending library has granted a renewal on the item and the WVU ILL staff is updating the request. The user will be notified of the new due date by email.

Awaiting Request Processing
This can mean one of two things: we have received your request and it has gone through the copyright clearance process or you have requested a renewal for this item and it is being processed.

Awaiting Response to Outside Email
To obtain your document, we have emailed a potential source outside regular ILL channels and are waiting for a response. The request is still active.

Awaiting Return Label Printing
Customer has returned item to the Library. It is awaiting return processing by the ILL staff.

Awaiting Rural Rotation Processing
We have received your request and it has gone through copyright clearance. We will send you the item from the WVU Libraries or try to locate potential lenders.

Awaiting Unfilled Processing
We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.

Awaiting User Verification
Your request needed more information or clarification. The ILL Department has sent a communication to the user asking for more information. If there is no response within 2 weeks, the request will be cancelled.

Cancelled by Customer
Customer has cancelled the request.

Cancelled by ILL Staff
The request has been cancelled by ILL staff. By clicking the "View/Resubmit Cancelled Requests" button in your ILLiad account, you can obtain detailed information about the cancelled item. When ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for the cancellation.

Checked Out to Customer
The item has arrived, been processed by the ILL staff and is either checked out to the customer, or is awaiting pickup at the Circulation Desk.

Customer Notified via E-Mail
The item has arrived, been processed by the ILL staff and the user has been notified to pick up the item. If the item is not picked up by the due date, the user will be charged a $10.00 fee.

Delivered to Web
The item has arrived, been processed by the ILL staff and posted to the customer's ILLiad account. It is available to be viewed and/or downloaded electronically via Adobe Acrobat.

Dissertation Express
This item is not available from another library. We are ordering it from U.M.I. and expect delivery in 1-2 weeks.

Extremely Overdue and Blocked
The item is more than 1 month overdue and the user has been blocked until the item is returned.

In DD Stacks Searching
This item was requested by a Distance Education user and is the WVU Libraries. It is being located in the library stacks.

In Electronic Delivery Processing
An article request has been received electronically. However, a computer error has prevented the article from being delivered to you. Contact library staff when article requests appear with this status.

In Print Queue
The item has arrived and been partially processed by the ILL staff and is awaiting the printing of the ILL identification label.

In Return Address Print Queue
The item has been returned by the customer, checked in and is awaiting the printing of the return address label.

In Transit
Item has been returned and is on its way to the proper ILL Processing Unit.

Item Checked In
The item has been returned by the customer, checked in by the ILL staff and is waiting return processing.

Overflow Processing
To serve all patrons equally, orders in excess of 15 for any one user may be assigned to this queue while ILL staff work on other requests. The request is still active.

Received Incorrect/Partial Item
The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem.

Request Finished
The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Cancelled requests are not considered finished requests and can be found under the "View/Resubmit Cancelled Requests" button).

Request Held Until [date]
The request is being held for later processing. This may occur when a lender asks us to try again in a few weeks (item is checked out, being processed, etc.) or it may occur around the holidays, when many libraries are not processing ILL requests.

Request Sent
The request has been sent to potential lenders and ILL is waiting for a lender to ship the item.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
    3. Reboot the workstation. All public computers in Ramsey Library are reset to a default state when they reboot.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page. Note: Articles not sent to us electronically will be held for you at the library circulation desk.

Who do I contact if I have problems with or questions about ILLiad?

Contact the InterLibrary Loan office at 828-251-6436 or e-mail to

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

Should I be worried about copyrighted materials retrieved through ILLiad?


The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research". If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement.

This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

What's the difference between ILLiad and ABC Express?

ABC Express is a local service that lets users to request materials from the libraries of UNC Asheville, Western Carolina University, and Appalachian State University. ILLiad lets users request materials from libraries all across the United States.